Terms and Conditions

1. Definitions

GOLDXCHANGE.co.uk is owned and operated by Group International Ltd, with the registered office at:

• Innovation House
• 410 Stafford Rd
• Wolverhampton
• West Midlands
• WV10 6AJ

You/Your/User/Customer means a person using the GOLDXCHANGE.co.uk website.

2. Intellectual Property

You declare that you understand that all the information, designs, text, graphics, code, software and any other materials contained in this website, as well as arrangement thereof are copyrighted to GOLDXCHANGE.co.uk and are protected by copyright law. ALL RIGHTS ARE RESERVED.

Permission is granted to you to electronically copy and to print hard copy portions of this website for the sole purposes of personal non-commercial use under the condition that you agree not to change, delete and/or modify any content, web design and/or layout contained in that material.

4. The Metal Calculators

The Calculator features are for the user's convenience and shall only be treated as displaying an approximate price of the metal, providing that the information given is accurate (based upon current market metal value on the day of use, and not necessarily the price of metal on the day we receive your goods). The Metal Calculator's generated price shall not be treated, therefore, as a binding offer which the user accepts by sending the goods.

5. Delivery, Receipt and Return of your Goods

Once you have received your FREE GOLDXCHANGE.co.uk Seller Pack, list the items that you are sending to us on the Packing Slip and fill in your personal and bank details where requested. Sign and date the Customer Declaration at the bottom of the Packing Slip and pack it, together with your items, in the grey Royal Mail Special Delivery tamper-proof pouch.

Remember to write your postcode on the outside of the package where requested.

All parcels MUST be sent to us via the Royal Mail Insured Special Delivery Service to ensure that your valuables are properly insured and tracked in transit.

Items sent to us by means of the pre-paid Royal Mail Special Delivery pouches supplied in the FREE GOLDXCHANGE.co.uk Seller Pack are insured by Royal Mail for up to £750 until we receive them. You can increase the insurance cover up to a maximum of £2,500 per parcel by paying a small additional fee when you hand the parcel over to Royal Mail.

Take your package to a Post Office and hand it to the counter staff. (If you think your items have a value above £750 make sure to declare the value and pay the small additional insurance fee for cover up to a value of £2,500 per parcel.) The Post Office staff will issue you with a receipt which shows the parcel tracking number. The online Royal Mail Track and Trace Service will confirm when your parcel has been delivered to us.

GOLDXCHANGE.co.uk reserves the right, at its sole discretion to reject delivery of any mail, envelope or package which appears to be damaged, opened or tampered with and any such mail, envelope or package will be returned by the carrier to the customer at our expense with no liability to GOLDXCHANGE.co.uk. (This course of action is necessary to enable a customer to claim against Royal Mail in the unlikely event of damage to or theft from a parcel in transit.)

In the unlikely event that you do not accept our offer to buy your items, they will be returned to you free of charge, except where Royal Mail terms and conditions may require us to divide a high value consignment (over £2,500) or a heavy consignment (over 500gms) between multiple packages. In such a case we will charge £10 for a second and £10 for each further additional package required. This is to ensure that the consignment will be traceable, fully insured and will require a signature on delivery. We will also charge a £10 fee to return consignments containing less than the required 10 grams of gold, platinum or palladium that are required to use the free postal service.

GOLDXCHANGE.co.uk reserves the right, at its sole discretion, to apply a charge for postage and packaging of non-precious and/or silver items returned to the user. If a non-precious metal or silver item is found in a consignment, we reserve the right to deduct the cost of the return of the non-precious or silver item from the purchase price of the remainder of the consignment.

Gold, Platinum, and Palladium items bought by GOLDXCHANGE.co.uk are melted down at the close of business on the day that they are purchased. Therefore, once a Gold, Platinum, or Palladium item has been sold to GOLDXCHANGE.co.uk, it is not physically possible to reverse a transaction.

6. Mixed Carat Consignments

GOLDXCHANGE.co.uk is happy to receive packages of assorted Carat or purity precious metals. Your items will be sorted, tested and accurately weighed and the resulting breakdown of values per Carat type or purity will be given to you when we call or e-mail you to make an offer to purchase.

7a. Gold Plated and Non-Gold Items

Please note that whilst we are prepared to purchase gold which is not hallmarked, we reserve the right to make a reasonable charge for time spent testing items which are found to be Gold Plated or not to contain precious metals. (Max £10)

7b. Cadmium in Jewellery

Cadmium is a heavy metal which has been linked with medical problems including kidney dysfunction and osteoarthritis. Recent global legislation has almost removed this metal from modern jewellery production but, unfortunately, Cadmium has been used for over a century in jewellery manufacture to add weight to jewellery and to provide a shiny finish to items. Due to strict modern limits regarding exposure to Cadmium, we are unable to process items, which may include older jewellery pieces, that have a Cadmium content in excess of 1%.

8a. Gemstones in your Consignment

GOLDXCHANGE.co.uk do not buy gemstones. Any gemstones within items received will not be returned as removal of such stones is time consuming and in most cases the labour charges generated would far outweigh the small profit margin that we may have in the item. We recommend that, if a stone is of sentimental value, you remove it before sending the item to us.

8b. Assessing Scrap Value

In order for us to fully identify the amount of precious metal in an item, it will sometimes be necessary for us to dismantle certain items such as watches, or to remove stones from items or to cut items such as bangles (to confirm the absence of fillers in hollow items). Whilst we will attempt to contact you with a conditional offer based on our best estimate before engaging in destructive action, minor damage such as stone removal, filing, scraping, and acid exposure are generally inevitable during our assessment process. Our service is therefore unsuitable for customers that are simply seeking a valuation and items are submitted to us on the understanding that we are unable to repair damage caused during the assessment process. You agree by using our service that you will not hold us liable for any compensation or repair costs or any other liability associated with damage that may be caused to an item during our assessment process.

9. Our Offer to Purchase

Once your items have been tested and valued GOLDXCHANGE.co.uk will contact you either by telephone or e-mail to make our offer to purchase your precious metal. This offer is based upon the market price of metal on the day on which GOLDXCHANGE.co.uk receives the goods and is subject to the expertise of our valuation department. GOLDXCHANGE.co.uk guarantees the offer agreed with the user for 24 hours thereafter, regardless of any metal market price fluctuations.

If our offer is not accepted within 24 hours, then GOLDXCHANGE.co.uk reserves the right to re-evaluate the offer based on any fluctuations in world metal prices.

If you choose to refuse our offer to purchase, GOLDXCHANGE.co.uk will return your consignment to you by Royal Mail Special Delivery. In such circumstances GOLDXCHANGE.co.uk reserves the right, at its absolute discretion, to charge the user £10 per package for postage, packing and insurance of the returned consignment. Post Office terms and conditions may require us to divide a high value consignment (over £2,500) or a heavy consignment (over 500gms) between multiple packages and in such a case we will charge £10 per package required. This is to ensure that the consignment will be traceable, fully insured and will require a signature on delivery.

10. Our Payment to You

Once you have accepted our offer to purchase, payment can be made in one of two ways:

1. FPS direct bank transfer. This service is charged at £5 per transfer to clients holding compatible bank accounts and is our preferred payment method, the fee being deducted from the valuation figure.
2. CHEQUE PAYMENTS will be charged at £10 per transaction to offset our bank charges and admin/postal costs when using this method of payment, the fee being deducted from the valuation figure.

The Customer agrees that, in the event of obvious error resulting in an overpayment, the Customer will repay the sum equivalent to the overpayment to goldxchange.co.uk within 48hrs of receiving communication from goldxchange.co.uk requesting repayment.

11. Service Interruptions

GOLDXCHANGE.co.uk will endeavour to the best of its ability to limit any interruptions to the provision of the service, but will not be obliged to refund monies in respect of temporary access limitations whether they are the fault of GOLDXCHANGE.co.uk's service provider or the fault of GOLDXCHANGE.co.uk itself. GOLDXCHANGE.co.uk reserves the right to suspend, restrict or terminate the service at any time for any duration of time with no liability. The user accepts that it might be necessary for GOLDXCHANGE.co.uk to suspend the service for technical reasons.

12. Hyper-Linking

It is our policy to obtain permission to link to other websites. GOLDXCHANGE.co.uk is not responsible for the content or reliability of any linked websites and does not necessarily endorse the views expressed within them. Listing should not be seen as endorsement of any kind and is made for the user's convenience only. We cannot guarantee that links will work all of the time and we have no control over the availability of linked pages.

13. Virus Protection

GOLDXCHANGE.co.uk makes every effort to check and test material at all stages of production. It is always wise for 'Users' to run an anti-virus programme on all material downloaded from the web. GOLDXCHANGE.co.uk will not accept any liability for any loss, disruption or damage of any kind to your data or computer system which may occur whilst using material from this website.

14. Customer Complaints

We endeavour to resolve all complaints within five working days. See section 19 for more details.

15. Data Protection

Your personal information and payment details will be protected in accordance with the Data Protection Act 1998.

GOLDXCHANGE.co.uk will only use information provided for the purposes of Administration, Customer Services, Internal Marketing and stringently tested partners. We may want to contact you about a range of discounts and special offers on other products and services from GOLDXCHANGE.co.uk and our partners. We may also want to contact you by text or by multimedia messaging service (MMS). We will not share your information with any other third party. We may keep information provided by you the 'User' or cardholder to contact you with notification of other services or offers. When the 'User' supplies information regarding another person they do so with the express understanding that the other person has granted permission to do so, and they have granted authorisation to act in this manner. GOLDXCHANGE.co.uk will not be held responsible for any breach of this understanding.

Our postal address is:

Group International (GXC)
Innovation House
410 Stafford Rd
Wolverhampton
West Midlands
WV10 6AJ

Data Protection Licence no: Z1641079

You have the right to request a copy of any information held by us, there is an administration fee of £10 for this procedure. This must be requested in writing to the address above, signed by you. You may request us to correct any inaccuracies in the information held on you. Such a request must be in writing, signed and sent to the address above.

Business customers

The Data Protection Act does not generally apply to companies but it does cover sole traders and partnerships. When we receive an application for a 'Service' from a business we may perform a search with a credit reference agency on the individual company directors or partners..

The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide.

You can then decide whether you want to give it to us. To provide outstanding customer service we need accurate customer information. You can help by informing us whenever your circumstances change. Organisations must lodge a notification with the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner's office at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (Tel 01625 545745. Fax 01625 524510). Alternatively, see the Commissioner's web site.

By accepting these Terms and Conditions you are consenting to the use of your data as specified above and for these purposes only.

16. Limitation of Liability

This limitation of liability shall be binding on each and every customer and any third party, including, but not limited to, the customer and the customer's successors, assigns, insurance carriers and any other individual or entity asserting any right or claim relating to customer's transaction with GOLDXCHANGE.co.uk.

With the exceptions of cases caused by negligence by us or our employees, fraud or fraudulent misrepresentation by us, and breaches of your statutory rights, no liability will be accepted for loss or damage resulting from the use of services offered by GOLDXCHANGE.co.uk , and in no event shall GOLDXCHANGE.co.uk be liable to any third party, including any insurance carrier. GOLDXCHANGE.co.uk shall not be liable for any subrogation claim brought by customer's insurance carrier and, by submitting an item to GOLDXCHANGE.co.uk , the customer expressly and specifically waives any such subrogation claim on his or her behalf as well as on the behalf of his or her insurance carrier.

To the maximum extent permitted by applicable law GOLDXCHANGE.co.uk shall not be liable to anyone for any damages, including but not limited to, incidental, consequential, punitive, loss of profit or opportunity.

GOLDXCHANGE.co.uk makes no representations, statements and warranties of any kind that the services provided by us will meet your expectations.

By submitting the item, the customer explicitly and expressly accepts this limitation of liability as well as the remainder of the terms and conditions.

17. Indemnification

You agree to indemnify, defend and hold us and our affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of your use of the services, the violation of these terms and conditions by you, or the infringement by you of any intellectual property or other right of any other person or entity.

18. Miscellaneous

1. By using the service and therefore accepting the terms and conditions stated above you agree that these Terms and Conditions shall be governed and interpreted in accordance with the law of England and Wales and that any potential dispute will be subject to the jurisdiction of the Courts of England and Wales.
2. GOLDXCHANGE.co.uk reserves all rights to update these terms and conditions from time to time without notice provided. It is entirely your responsibility to check before using GOLDXCHANGE.co.uk whether such updates occurred.
3. If any provision of these Terms and Conditions is found by a court or any body of competent jurisdiction, to be wholly or partly invalid, illegal or unenforceable, this shall not affect the validity of the remainder of the terms and it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision (or part of it) will be deemed deleted.

19. Complaints and disputes

We aim for 100% customer satisfaction with our service.

Occasionally we may fall short of that goal but will always strive to rectify any problem that arises.

If you are not completely satisfied with every aspect of your dealings with us, then please tell us. Email us at complaints @goldxchange.co.uk and provide as much detail as possible regarding the issues or problems that you have experienced. Put ‘Complaint’ in the subject box.

We will respond within 1 working day to acknowledge your complaint and to give you the name of the staff member handling the complaint.

We aim to resolve all complaints within 5 working days of receipt. If we are unable to resolve the complaint to your satisfaction within 5 working days, then the complaint will be passed to a senior manager for review and resolution.

In the unlikely event that we are still unable to resolve the complaint to your satisfaction within a further 5 working days then the complaint will be passed to our CEO for his personal attention.

We will act in good faith whilst investigating complaints, and we expect our customers to reciprocate.

20. Online reviews

1. Whilst we encourage the posting of fair reviews, positive and negative, customers agree not to post negative, derogatory, or defamatory reviews about our services and products during, or in place of, our complaints procedure. Unjustified or vindictive negative reviews are extremely harmful to our online business and are particularly onerous when an attempt is made to use such reviews as leverage concerning a complaint.
2. The posting of such reviews, particularly when our complaints procedure has not been engaged with, or is incomplete, will be viewed as unjustified. The company will consider legal action against persons posting unjustified negative reviews or comments, such action including, but not limited to, financial claims for damage to our reputation resulting from defamation and claims for financial loss to our business because of defamation.