Once you receive your seller pack fill the padded envelope with the precious metal items you want to sell and list them on your packing slip. Seal the padded envelope and place it with the packing slip into the grey Royal Mail Special Delivery Pouch.
Take your pre-paid pack to your local Post Office and hand it in at the counter. It will be sent to us by Royal Mail Insured Special Delivery (The pre-paid pack is insured for upto £750. If you think your items exceed that value, then you can pay a small fee at the Post Office to increase the insurance cover to a maximum of £2,500.) Make sure that the clerk gives you a receipt as proof of postage. You can track your parcel and confirm that we have received it by using the Royal Mail Track and Trace system.
On arrival at our offices, your parcel will be weighed and the contents tested and valued by our experienced team of valuers and appraisers. We will then contact you with our offer for your items. Your payment will be made to your bank account on the same day, usually within 2 hours free of charges!
If you are not delighted by our offer there is no obligation to sell to us and we will return your items free of charge*. Returned parcels will usually arrive at the specified address in 3 to 5 working days.
* subject to terms and conditions
