Once you receive your gold pack fill the padded bag with the precious metal items you want to sell and list them on your packing slip. Seal the padded bag and place it with the packing slip into the grey Royal Mail Special Delivery Envelope.
For home or work address collection of your parcel go to the Royal Mail Parcel Collect Service and arrange collection. (Select large letter or small parcel, depending on the weight of your items and select Special Delivery service with an insurance level that covers the contents.)
Alternatively, take the envelope to your local Post Office counter and send it to us by Royal Mail Insured Special Delivery (Up to a maximum insured value of £2500 per parcel). Make sure that the clerk gives you a receipt as proof of postage. You can track your parcel and confirm that we have received it by using the Royal Mail Track and Trace system.
On arrival your parcel will be weighed and the contents tested and valued by our experienced team of valuers and appraisers. We will then contact you with our offer for your items. Your payment will be made to your bank account on the same day, usually within 2 hours!
If you are not delighted by our offer there is no obligation to sell to us and we will return your items free of charge. Returned parcels will usually arrive at the specified address in 3 to 5 working days.