Frequently Asked Questions

Yes, you must be at least 18 years of age to use our service.

If you are close to our offices in Wolverhampton then you are welcome to bring your items to us but please call to make an appointment first. The security protocols in place at our offices mean that we are unable to see visitors without an appointment but you are very welcome to visit us. The fact that we are available for appointments is often re-assuring to customers who see less reputable dealers hiding behind PO Box addresses!

Simply write 'Unknown' in the section of the packing slip that requests weight. We will accurately weigh your items using calibrated, Trading Standards approved scales. The 'Trade' scales that we use have to be calibrated specifically for our use at our offices as very slight variations in the Earth's gravity can affect how scales perform in different areas. Not a lot of people know that!

Not at all, we also buy Platinum and Palladium items.

No, we do not currently buy silver.

Yes we do. Rose gold, white gold and yellow gold of the same carat or fineness are all worth the same when we buy them.

We accept broken jewellery but please do not send very small individual items such as small single chain links or individual clasps. Testing very small items of less than 0.5g is not cost effective at the high rates that we pay.

A lot of jewellery purchased outside the UK has no hallmarks but may be stamped with a number showing the purity that it should be. For example, a lot of Italian gold chains are stamped 750 to denote 18 carat gold. As we accurately test every item that we receive you can be sure of getting a true and accurate offer of the value, whatever the purity, whether the item is hallmarked or not. Provided that the item is made from Gold, Platinum or Palladium we will offer to buy it.

We are scrap precious metals buyers — we do not buy diamonds or gemstones. Any stones in jewellery will be discounted from the weight of the items. We do not remove stones as part of our process as removal is time consuming and the labour charges incurred by us will far outweigh any small profit margin we may have in the item. We recommend that stones with sentimental or high value are removed before sending items to us.

No, we do not buy gold plated or non-precious metal 'costume' jewellery. Examine your items before you send them in. Markings such as 'metal core', 'rolled gold', 'back and front' or 'b&f' indicate plated or composite manufacture that we do not purchase.

This service is for use by the general public seeking a transparent way to sell old, broken or unwanted gold jewellery and is not intended for use by trade customers. As every item received will be individually tested we will not process gold grain, bench lemels, sweepings or industrial items such as thermocouples, wire and laboratory equipment. Items weighing less than 0.5g are not economically viable to test within our system and therefore will not be processed.

If you have received an offer from another online Gold Pack scrap precious metals buyer then we will beat it! Just send written proof of the offer with the item that you want to sell. The offer must be in writing stating the date, item description, weight of the item, the result of the purity test and the gold market rate at the time of the offer.

Our offer will reflect any fluctuation of prices in the metal markets since the original offer was made.

The price that we pay is determined by the purity test, weight of the items and the precious metal market rate on the day that we value the items. Our experienced testers and valuers will make you an offer based on the tests that we make. Once you accept our offer, your payment is usually in your account within 2 hours!

Take a look at what our previous customers think of our service. Our prices are based on the fluctuating market rates for precious metals so you can be sure that you are getting the most up to date price for your items.

Your items will be weighed on very accurate Trading Standards Approved scales and the precious metal content will be determined by using the latest XRF (X Ray Fluorescence) non-destructive test equipment. This combination provides the most accurate test for your items.

XRF testing is sufficient for us to value the vast majority of the items that we receive. This is a non-destructive method of analysing the composition of your items. There may be occasions however when we need to file or to cut or to dismantle items to enable proper testing, particularly if we suspect that an item may be plated. If that is the case we will contact you to request permission to carry out more invasive testing or we may make you an offer subject to the more invasive tests being satisfactory.

We only use accurate and calibrated Trading Standards approved scales to weigh your items. If we see a discrepancy with weights received we will contact you immediately to clarify the issue.

We will make an offer on your items based on the market rate at the time we test your items. If the market rate has gone up since you posted your items we will offer you the higher rate.

We will make an offer on your items based on the market rate at the time we test your items. If the market rate has gone down since you posted your items the offer that we make may be lower than you anticipated.

The Royal Mail Insured Special Delivery service is a very safe way of sending gold to us. Follow the instructions in your Gold Selling Pack. If you think the value of the items that you are sending is above the pre-paid insurance value of £750, please call us on 0333 358 2020 to access alternative fully insured shipping options. You will receive a tracking reference at the Post Office so that you can track your parcel until it is delivered to us.

Yes, we have pre-paid the postage and insurance for the free return parcel so that your items are insured with Royal Mail up to the value of £750. If you think the value of the items that you are sending is above the pre-paid insurance value of £750, please call us on 0333 358 2020 to access alternative fully insured shipping options.

In the extremely unlikely event that a claim is required for non-delivery of your items, or for damage in transit, Royal Mail will require you to submit evidence through us to support a claim in the same way that any insurance provider would require such proof. For that reason, you are advised to make and retain a separate record of the items that you send to us, including photographs, written descriptions and original purchase invoices and valuation certificates if available.

We make payment by direct transfer into your nominated UK bank account by means of FPS (Faster Payment System). The system is reliable and safe and payment is sent on the same day that you agree our offer.

There is a section to complete on the packing slip, part of the Gold Seller pack that we will send to you.

If you decline our offer to buy your precious metal items then we will send them back to you FREE OF CHARGE but we do reserve the right to charge for postage and packing if the items are non-precious metals and/or if the precious metal weight does not reach the required 10g minimum to use this service free of charge.

Gold, Platinum and Palladium items bought by GoldXchange.co.uk are melted down at the close of business on the day that they are purchased. Therefore, once a Gold, Platinum or Palladium item has been sold to GoldXchange.co.uk, it is not physically possible to reverse a transaction.

Any items that you send to us that do not contain precious metal can either be disposed of free of charge or returned for a fee of £10 to cover postage, packing and insurance.